For all positions it is required to be on-site for at least 6 months to one year before teleworking could be an option. Position may be eligible for and/or required to telework based on location, work unit and business need. This role requires flexibility which may include cross-coverage and travel depending on location. Accuracy and thoroughness in all patient related activities including electronic communication, is critical. This requires working with several complex scheduling work flows, managing telephone calls, online requests, and/or fax requests. To provide exceptional service, the Patient Appointment Services Specialist is required to navigate multiple systems simultaneously and is expected to be available or talking with patients and healthcare professionals 80 percent of the day, with the ability to service inquiries without consultation. Appropriate interpretation and application of Mayo policies regarding scheduling criteria and medical need are essential. Through this process, the Patient Appointment Services Specialist responds to and interacts with a variety of individuals including patients, customers, referring physicians, Mayo providers, allied health staff and family members. This is supported by gathering patient-specific demographic and provider information to accurately assess the nature of the request and determine the appropriate appointment area properly advising patients regarding the need for co-payments, referral authorizations, and/or pre-service deposits to ensure the patient arrives on time and is prepared for their procedure or visit and collecting all Guarantor and insurance details needed to help assess patient eligibility. The Patient Appointment Services Specialist is responsible for independently creating and scheduling appointments within the electronic medical record for a complex, multispecialty medical practice.
You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. News & World Report, as well as #1 in more specialties than any other care provider. Mayo Clinic has been ranked the #1 hospital in the nation by U.S.
0 kommentar(er)
